Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. By accessing this website, you agree to be bound by all these terms and conditions. These terms and conditions may be updated from time to time without notice. Accordingly, you should check this page regularly and review any changes. If at any time you do not agree to these terms and conditions in full, please do not use this website. We reserve the right to change services, refuse service, terminate accounts or access, or remove or edit content at our sole discretion.

 

Refunds Policy

Returns & exchanges accepted within 30 days (except for bulk and wholesale orders). Buyers are responsible for return postage costs. All items must be returned in original condition. Refunds are not available for orders returned not in original condition. Refunds include item and original postage costs for faulty items, and only item costs (excluding original order postage costs) for incorrect or change-of-mind returns.  

We do not offer refunds or exchanges for fabric that has been cut. Please follow the care instructions as outlined in product description as we are unable to accept claims on fabrics which have been laundered incorrectly. The color of fabrics as depicted online cannot be guaranteed due to variances beyond our control such as computer monitor settings.

In the unlikely event that we have sent you the wrong fabric or you find that your fabric is faulty, we will replace the fabric at no charge or if we are unable to do this due to the product being unavailable we will refund both the fabric cost and the shipping fee (if applicable).

All claims on faulty items must be made within 30 days of purchase and proof of purchase must be provided. To make a claim please email us at support@sogdianacrafts.com

 

Sales Terms

By placing an order via this website you warrant that you are of legal age to form a binding contract. You undertake to provide true, accurate, current and complete information about yourself as prompted by the websites registration form/s. You undertake that you are the authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods you are ordering. If you provide any information that is untrue, inaccurate, not current, incomplete (or becomes untrue, inaccurate, not current or incomplete), or if you are not the authorized user of the credit or debit card or we have reason to suspect such information is inaccurate or incomplete or the payment method unauthorized, we have the right to suspend or terminate your use of the website and refuse any and all current or future use of the website.

You are responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us of any misuse or breach of security.

The color of fabrics as depicted online cannot be guaranteed by due to elements beyond our control such as variances in computer monitor settings. We will do our best to accurately describe our products, however if you are unsure of the color, weight, style, grain or pattern of any of our fabrics we strongly recommend to order a sample before purchasing.

We will endeavor to supply all orders placed and accepted on the website, however, order placement and acceptance do not constitute an obligation on us to supply until you receive confirmation of your order from us.

 

Shipping Terms

We deliver worldwide from our warehouse in Uzbekistan with Uzbekistan Postal Service (member of the Universal Postal Union) and EMS Express Service for expedited delivery. The default delivery option is Standard Air sent via Uzbekistan Postal Service. Postal Service in your country will deliver your order to your address. If you are not at home during delivery, the postal service may either leave your order in a secure place at your address, or instead leave a card for you to collect the shipment from the post office.

Most orders will be delivered within 2-3 weeks, depending on your location and customs processing times. We do not guarantee delivery times, as they may be influenced by factors outside of our control.

 

Website Use

We are permitting you a limited license to access and make personal use of the website. This license does not include any downloading or copying of information for you or a third party, caching, unauthorized hypertext links and the framing of any content available through this website. The intellectual property rights in all software and content made available to you or through this website remain our property (and that of our licensors). You are not permitted to publicize, manipulate, distribute or otherwise reproduce any of the content made available to you or through this website.

You must not misuse this website. You must not upload, post or transmit any unusually large or potentially disruptive material, content you do not have a right to make available (such as the intellectual property of another party), any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

While using this website, you must not commit or encourage any criminal offence; transmit or distribute any virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; send any SPAM, unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. We may report any criminal activities and disclose your identity to the relevant enforcement agencies.

 

Intellectual Property & Copyright

We do not permit the use of our intellectual property by other businesses and/or individuals for commercial or industrial purposes. Intellectual property includes, but is not limited to, our designs, patterns, photographic imagery, signage, logo and other branded print collateral.

We own all copyright and intellectual property rights in and to our designs and patterns. You may not reuse our designs and patterns for any uses other than the use of fabrics purchased from us for personal use or for the purpose of producing value-add goods from our fabrics.

 

Disclaimer & Indemnity

Other than as required under applicable consumer protection laws, under no circumstance will we be liable for any loss or damage caused by your reliance on information or products obtained through the website or a linked website. You expressly understand and agree that we and our related companies, subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from use of the website, content or any related services.

You agree to indemnify and hold us (and our officers, directors, agents, related companies, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable legal fees, for or arising out of or related to your breach of these terms and conditions, or your violation of any law or the rights of a third party.

 

General

Prices - all prices are to be paid in Australian Dollars and include any GST (goods and services tax) unless explicitly stated otherwise. Currency converters are made available on the website for your ease of reference only and all sums will be charged in Australian Dollars. Any additional taxes or levies that are imposed due to your geographical location are your responsibility.

Governing Law - the laws of Australia govern these terms and conditions and the contractual relationship between us. We both agree to submit to the non-exclusive jurisdiction of the Courts of Australia.

Electronic Communication - you consent to receiving communications from us electronically and we consent to receiving communications from you electronically. We will communicate with you by email or by posting notices on the website.

No Waiver - if we do not exercise or enforce any right available to us under these terms and conditions, it does not constitute a waiver of those rights.

Severability - if any provision or part thereof of these terms and conditions becomes or is held to be invalid, unenforceable or illegal for any reason, that provision or part thereof shall be severed from the remaining terms and conditions, which shall continue in full force and effect.

 

Privacy Policy

We respect our customers right to privacy and abide fully by the Australia Privacy Act 1988 and, where applicable, the European Union’s General Data Protection Regulation. Please read our policy before submitting any personal information. By using our website, you are accepting our practices as outlined below:

Sogdiana Crafts are the data controller and can be contacted via email at our address listed below with any questions about our Privacy Policy or the handling of your information.

Providing personal information is not mandatory to use our website. We collect personal information such as names, addresses, email addresses etc. only when voluntarily submitted by our visitors. This is used only for the purpose as defined at the time of collection, unless you give us permission to use it in another manner. Providing your information on our website will not result in unsolicited emails. We will never share your personal information with third parties (apart from those identified in this Privacy Policy) nor transfer your personal information internationally.

Your personal information is not used to make automated decisions.

You are responsible for maintaining and promptly updating your personal information for accuracy and completeness. You have the right for your personal information to be removed from our database if so requested.

You are responsible for all actions taken with your username, email and password. We recommend you do not share such information with third parties.

Our store is hosted on Shopify Inc, and we have a Data Processing Agreement in place. Shopify Inc provides us with an e-commerce platform and add-ons that allows us to sell our products and services to you. Your order information is stored on Shopify’s data storage databases and the general Shopify application, and our policy is to be read together with Shopify’s privacy policy. Shopify stores your information on a secure server behind a firewall with encryption through the Payment Card Industry Data Security Standard (PCI-DSS). You may find out more about Shopify’s privacy policy at the following link: https://www.shopify.com/legal/privacy.

We use Google Analytics to obtain anonymized data about our website (such as unique visitors and the number of visits). This anonymous data is stored by Google Analytics for a period of 26 months in accordance with its policy, following which it is deleted.

Our online store is powered by Shopify, which uses cookies to provide a personalized shopping experience. A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our website to you and it won’t harm your computer.

We use Mailchimp to manage our mailing list. Only once you sign up to our mailing list will Mailchimp be able to access the information you have provided. You are able to update your email marketing preferences via the links provided in the footer of all MailChimp hosted correspondence. You may also unsubscribe at any time from our mailing list and you will find options for doing so at the end of the correspondence. Alternatively, you may email us to unsubscribe.

When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To contact us with any questions about our Privacy Policy email:

support@sogdianacrafts.com

To update your account information click the following link: https://sogdianacrafts.com/account/login